Customer Service and Return Policy
Customer service is a top priority at EliteVaporPros.com. You may return Items Dead on arrival and or wrong items received.
Items damaged by misuse or improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in depth information on your items. We are happy to help.
Our returns policy excludes cartomizers, tanks, and atomizers. In most cases a return label will be provided to you.
Upon receipt of your return, our Returns Department will inspect your merchandise. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must include all items that come with your item, this goes for starter kits and items that come as sets. If still available please include the packaging that your item came in.
All returns must be sent in within 5 business days after item was received. Please contact us if you are having a problem with your items and we will do our best to help you.
WARNING: This product is intended for use by persons 18 or older, and not by children, women who are pregnant or breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. If you have a demonstrated allergy or sensitivity to nicotine or any combination of inhalants, consult your physician before using this product. This product is sold purely for recreational purposes – it is not a smoking cessation product and has not been tested as such. You must be over the legal age in your state to buy or use this product.Nicotine is highly addictive and habit forming. Keep out of reach of children. This product contains Nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm.
All prices listed on the main site products are base prices. There may be slight increases on the prices when you add certain options.